Refund policy
Return and Refund Policy
Thank you for shopping at Shop and Kart. We want you to be completely satisfied with your purchase.
Returns We accept returns within 7 days of delivery. To be eligible, items must be unused, in their original packaging, and in the same condition you received them. To initiate a return, please contact us at [your email address] with your order number and reason for return.
Non-Returnable Items Certain items are non-returnable, including perishable goods, digital products, and items marked as final sale.
Refunds Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7–10 business days.
Damaged or Defective Items If you received a damaged or defective item, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or full refund at no extra cost.
Shipping Costs Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Late or Missing Refunds If you haven't received your refund after 10 business days, please check with your bank first, then contact us at [your email address].
Contact Us For any questions, reach out to us at [your email address] or visit our website at sfnbj1-kj.myshopify.com.
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[your email address]with your actual support email. - Adjust the return window if needed (currently matches your 7-day return rule).
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